Shipping & Delivery
We are committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sundays & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship with major courier partners like Delhivery, Xpressbees, Bluedart & DTDC.
Upto 3 delivery attempt are made by the courier partner. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the delivery.
How long does it take for an order to arrive?
Orders are dispatched within 3-4 working days, unless it is a customize order in that case it can take upto 5 working days. Most orders are delivered within 2 to 6 working days post dispatch unless there is reason which is beyond control. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
Return & Refunds
What are the conditions for processing of a return/refund request?
- Return Request must be initiated by the customer within 48 hours of receiving the product
- Following are the conditions where a Return Request can be initiated from customer’s end
- Product Specifications received are different from the Product Specifications mentioned on the Product Page at the time of order
- Product received is damaged.
- Product received is different from the product which was ordered
- Once the order is received make sure the product is unopened with the seal, price tag and product intact (making it fit for resale)
- Video of unboxing is mandatory in case of damaged/defective/wrong product received.
What are the conditions under which a Return Request cannot be processed?
Return request cannot be processed for the following conditions:
- Any damage caused due to normal wear and tear,
- Improper usage
- Unauthorised Modifications made to the product
Used Product won’t be accepted for a Return Request under any circumstances.
What are the steps to be followed for processing a Return Request?
- To initiate the Return process, customer must send an email to returns@artklim.com mentioning the following details:
- Subject Line: Return Request for Order ID: ‘ORDERNUMBER’
- Pictures And/Or Video of the product in case there’s a damage or defect.
- Detailed description of the fault in the product, and reason for initiating the return request.
- Based on the mail received from customer, there will be following outcomes:
- Customers can send the product back to the below address by properly packing the product along with its accessories, price tags, user manuals and all the other contents of the order as received at the time of delivery of the product.
Address:
Artklim India
Plot No. 1027, FF, Sector 37, Faridabad, Haryana 121003
98 11 880 870
Customer is requested to ensure that the product is packed properly so that the product reaches us in the same condition as received.
- You may also initiate a return request by requesting for a reverse pick-up of the product. Charges for the same will be INR 200.
- Once we have received the product, we will send a confirmation that the product is received, and the process is initiated.
- If the return request is approved, then we will notify you and the refund will be initiated and sent to the customer via original mode of payment within 10 business days.
- Customers who have used COD as mode of payment need to share on their return request following details:
- Customer Name (as per Customer Bank Details)
- Bank Name
- Account Number
- IFSC Code
- Customers who have used COD as mode of payment need to share on their return request following details:
